“Zapier had trouble retrieving custom fields from Autotask” when do this equals create Ticket in Autotask
Best answer
Zapier had trouble retrieving custom fields from Autotask
Best answer by Liz_Roberts
Hi
Thanks for reaching out! You have stumbled upon a known Autotask bug. As a workaround, the Autotask team has suggested that folks create a new API user, with no association to any Vendor.
I have added you as an impacted user which does a few things:
- Re-raises this issue with the app’s team
- Adds weight to the issue in queue
- Reminds us to update you once this is resolved
I don't have an ETA on when there might be a resolution, but you'll definitely be notified as soon as there is an update!
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