Need some help and advice
I am trying to use zapier tool where i need to design some automation from slack to salesfore, below are my requirements
- Set up an outgoing email notification to the end-user, when user '@' mentions, automatically the email should go to that mentioned user.
- Creation of case records in salesforce when user @mentions in the slack channel, There would be 2 types of @mentions (@ITcase,@Admincase). with the case description
- We need an option where if the user enters any message in the Slack channel after giving the @mention, it should not create a new case for the existing thread/same channel.
- If the user in the salesforce updates the case as "closed". a message needs to update in the same thread where the case was created from the slack channel as "This Thread is closed".
Any help or guidence would be very helpfull for me