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Zapier email parser html special characters markup

  • 15 April 2021
  • 2 replies

Userlevel 1

I have a zap that’s capturing a web form and sending it into the zapier parser mailbox using php sendmail. It works well, but certain characters are being marked up. For instance an apostrophe (‘) is converted into â€™ -


‘I’m’ becomes

is there a way I can correctly unencode this?


Best answer by Troy Tessalone 15 April 2021, 16:55

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2 replies

Userlevel 7
Badge +14

Hi @paulruss 

Try using Formatter > Text > Convert to ASCII


Convert to ASCII: Replaces all non-ASCII or special characters in a text field with normal characters.

Userlevel 1

Cheers Troy!


Working fine.