Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

We have a zap that takes leads from Google Ads and sends them to Salesforce as a “Lead” record. However, it won’t turn on (or if it does, it turns back off immediately - it’s hard to say). We’ve submitted a ticket and haven’t gotten any responses. There are no errors and I can’t find any documentation about this other than this (pasted below). This isn’t helpful - we have a “Professional Plus Plan” so we aren’t on a free trial. We don’t have any errors (that the zap builder is telling us of anyway) and we’ve tried several times turning on the zap to no avail. 

 

Is there any resolution to this? Do we need to find a different tool? 

 

Help article: https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses

  • Off: Zaps that are turned off do not actively check for new data or perform actions.
    Zapier automatically turns your Zaps off for you in 3 situations:
    • You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
    • Multiple errors occur each time the Zap tries to run. An email notification will be sent if a Zap is turned off due to errors.
    • You make a change to a trigger or action of the Zap. You will need to turn the Zap back on once you are done editing it.

You can open a ticket with Zapier Support here: https://zapier.com/app/get-help

Hi @Benepath 

Check your Zap > Details > Change History for clues.

 

Help Articles

Salesforce: https://zapier.com/apps/salesforce/help

GAds: https://zapier.com/apps/google-ads/help

After a lot of trial and error, we figured it out.  Here’s how you fix it, hope this helps someone else.

 

If you are getting an error message that contains “A form may only have one webhook and be used in one Zap.”  and you are trying to connect your Google Ads account to a Google Form, check this first.

 

In your Google Ads account, go to Ads & extensions > Extensions > Lead Form > choose the lead form you are looking to connect to your Zap and click the edit button.

 

Once in your Google Lead Form, look for the “Lead delivery option” section near the bottom of the setup menu. 

 

After expanding that, look to see if there is a webhook in your “Webhook integration (optional)” section, and if there is, clear it.  Note - you can not connect a Google Form to two or more webhooks.

 

Once clearing that, also clear the “Key”, and save your changes.  Now when you go back to Zapier, you should be able to set your Zap live and it won’t trigger an error message.

Thanks for coming back to update the thread with your solution, @Benepath! 🎉 So glad you were able to get this sorted.

Terms & Conditions