Hello,
I need my zap to action when a ServiceNow ticket changes State (status) from A to B. I can filter for Updates to tickets that are in State A or State B. I need the Zap to action when the ticket transitions from A to B.
This could also be true for Jira or other ticketing systems. A status change is a basic thing to trigger on so I’m sure people have solved for this.
Thanks for any help.
Hi
ServiceNow has 1 trigger available for Updated Record.
Unclear if you can further configure that for your desired requirements of state change.
Otherwise, you may want to reach out to ServiceNow Support for possible guidance about if their app supports webhook event notifications for your desired trigger conditions.
Hi there 
There isn’t a option to select the specific state/status transition for a record but it would be a great feature to have! I’d suggest contacting our Support team to submit a new feature request for that functionality to be added. You can do that here: https://zapier.com/app/get-help That’ll allow us to track interest in the feature and flag it to our engineers for potential development!
I couldn’t find a “previous state” field available for that Updated Record trigger, but I wonder if you could set up a custom field in ServiceNow to store the previous state automatically whenever the status changes. That way a filter could be used to check, and only allow the Zap to continue if, the previous value is A and the new value is B.
Do you think that approach could work for your needs?
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