Zap not notifying my email

  • 7 November 2020
  • 4 replies

Hi, I would like to ask your help, I have created 3 Zaps, the other 2 zaps have been firing and notifying me via Gmail but the other one is not, I want to get notified whenever I get a Facebook Lead form leads. 

I tested and it got fired but when there are actual leads, its not notifying me via Gmail. Pls help

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4 replies

Userlevel 7
Badge +14

Troubleshooting Tips

  1. Is the Zap ON?
  2. Did the Zap trigger, but result in an error on a step? Check here:


Yes, the Zap is on. I see no error, my problem is its not firing on my Gmail once there are actual leads. @Troy Tessalone 

Userlevel 7
Badge +9

Hey @rcwedding - Are you able to share your logs with us so we can help you a little further here? To Troy’s point you can grab these from here:

Userlevel 7
Badge +8

Hi @rcwedding , 

I wanted to check back on this issue. I’m afraid we have not heard back from you so we were wondering if you still needing assistance with this issue? Looks like you are having a great discussion with our Experts who have asked you for additional information.

Please let us know how we may help!