Best answer

Zap keeps turning off

  • 2 August 2021
  • 3 replies
  • 1788 views

Our Zap keeps turning off

 

We have an integration between Gravity Forms → Airtable (or Google Sheets, we tried both) → WordPress

  • Each step is tested and works perfectly
  • We have all the correct connections with the apps that we are using
  • We turn the Zap on and within a few seconds it automatically turns off again
  • There are no errors
  • No history either since the zap turns off immediately. 

How can we fix this if we don’t know why it keeps turning off?

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Best answer by Danvers 3 August 2021, 17:38

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3 replies

Userlevel 7
Badge +14

Hi @groeivoer 

You may want to open a ticket with Zapier Support: https://zapier.com/app/get-help

 

Understand Zap statuses

 

Zaps can exist in three states:

  • On: Zaps actively check for new data when they are turned on, and perform the action(s) when triggered. A Zap only registers data that has come in since the Zap was turned on. Any data that comes in while a Zap is turned off will not be registered when the Zap is turned on again.
  • Off: Zaps that are turned off do not actively check for new data or perform actions. Zapier automatically turns your Zaps off for you in three situations:
    • You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
    • Multiple errors occur each time the Zap tries to run. An email notification will be sent if a Zap is turned off due to errors.
    • You make a change to a trigger or action of the Zap. You will need to turn the Zap back on once you are done editing it.
  • Draft: Draft Zaps lack certain required data (e.g., an action step) and cannot be turned on until they are fully set up.

Thanks. Filed in a ticket.

 

Just FYI: we have a paid account, there are no errors showing, there’s test information available and when testing everything works, we do not make changes after turning it on. 

We turn it on and one second later it’s off again. With no information as to why.

Hope support can help.

Userlevel 7
Badge +12

Hi @groeivoer!

 

Submitting a ticket with the Support team is definitely the right thing here as they will be able to take a look at the logs for the Zap. If a Zap is turning off and there are no errors in the Zap run history, it’s likely that there’s an error with the trigger part of the Zap, but the Support team can confirm that for you :slight_smile: