I have a Zap, it is 12 steps and uses the paths at the end. This zap works great and does exactly what I want it to do. The problem is that about once a week it will turn itself off. It keeps thinking there is a problem, there is not. when it is on, its works great. How do I tell it that there is no problem and to stop turning itself off?
Zap Keeps Turing OFF
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
Userlevel 7
+14
- Certified Zapier Expert
- 27654 replies
-
28 September 2020
- Answer
Check the Zapier Task History to determine if there are errors resulting when the Zap triggers.
You can use the Zapier Manager app to be alerted when a Zap turns OFF and to automatically try to turn it back ON: https://zapier.com/apps/zapier-manager/integrations#triggers-and-actions
Zapier automatically turns your Zaps OFF for you in 2 situations:
- You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
- Multiple errors occur each time the Zap tries to run.
- An email notification will be sent if a Zap is turned off due to errors.
Article: https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses
Userlevel 2
- Beginner
- 1 reply
-
28 September 2020
Troy Tessalone,
Thank you very much for that. I had no idea that such a thing as a manager app for zapier existed. This is exactly the fix I was hoping for as I set it up to just turn the thing back on.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.