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I have different support agent groups in Zendesk with different geographical location. Ex. Europe and North America. 

In Zendesk when specific customers open a ticket they are automatically assign to the these specific groups. 

I want to have a Zap that checks when a ticket is created in Zendesk and trigger a twilio action based on the support group it is assigned to. 

Right now it seems i can only configure the trigger based on who the organization creating the ticket. 

thanks for any help is appreciated. 

Hi ​@Ark-And 

What data points are returned from Zendesk as part of the Zap trigger step response?

Is there a data point you can use in a Filter step condition? https://zapier.com/apps/filter/help

Or use Paths: https://help.zapier.com/hc/en-us/articles/8496288555917

Hi ​@Troy Tessalone , Thank you for your help. I used the Filter to filter out by Zendesk “group id”.

To find the Zendesk group id # 

https://support.zendesk.com/hc/en-us/articles/4408837673114-How-can-I-retrieve-the-group-ID-in-Support

 

 

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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