I currently have the following setup:
Woo Order Created → Filter contains “customize for me” → Update woo order status “awaiting content” → Delay 1.5hrs → Filter continue only if “status is awaiting content” → Send email
Additional details on what I am trying to accomplish. When an order is placed that contains “customize for me” I want it to change the order status to “awaiting content”. Then give the customer 1.5hrs to submit their content using a gravity form (which is a part of another zap that changes the status from “awaiting content” to “designer reviewing”. If after 1.5 hrs the customer has not completed the gravity form, I need it to send the customer an email reminder.
The problem I am having is the filter after the delay is not rechecking the current status of the order. So people who have already moved out of this status using another zap (or we changed it manually) are still receiving the email. Is there a step I need to add for it to recheck the current status of the woo order before proceeding?