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WooCommerce status query after placing an order

  • 24 April 2020
  • 2 replies

Userlevel 1

I try to send a mail after a certain period of time to everyone with a certain status in WooCommerce. 

1. I connect to WooCommerce and read the order
2. I am setting a delay for 3 days
3. I set a filter that only orders with the status "on-hold" will be considered
4. after that i send a mail

My problem now is that during these 3 days the order status may have changed. How do I get this information into my zap? I do not see any possibility for an update. 

Thanks for your support


Best answer by Danvers 27 April 2020, 12:26

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Userlevel 7
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Hi @Tom Haese!


You’ll need to add a search step after the delay to find the order and re-check the status, then have the filter after that. That would look a bit like this:

  1. WooCommerce - New Order
  2. Delay - 3 days
  3. WooCommerce - Find Order
  4. Filter step - look at order status (make sure that it’s looking at the status from the ‘Find’ step, not the original trigger information)
  5. Send email

​I hope that helps, please let me know if you have any questions!

Userlevel 1

Hi @Danvers 

That worked like a chram :-)

Thx for helping me