I need to transfer data from Jotform to Salesforce and thought I could use Zapier, but it looks like I’ve hit a roadblock, per this page https://zapier.com/help/account/data-management/data-privacy-at-zapier
Sure I cast a paper ballot and you can count it twice!!
Yes you have my vote for HIPAA compliance.
Hey
I’m happy to confirm that your votes have been added for Zapier to become HIPAA compliant. :)
As one of the many new healthcare tech startups flooding the market, I’ll mention my use case: As a healthcare provider, I need a HIPAA compliant fax service. Zendesk for enterprise, which is HIPAA compliant, is our front end, but has no fax features. I signed up Fax.plus, and would love to use Zapier to integrate it with Zendesk, but activating the HIPAA compliance features of Fax.plus turns off integration with Zapier.
Dr. Case:
I don’t know Zendesk or Fax.plus specifically but there are ways around this issue of using Zapier involving HIPAA compliant.
The primary things to understand are:
- don’t send HIPAA compliant data to Zapier; that is, make sure there are no personal identifiers in the data that would make it HIPAA compliant
- if you send data to Zapier, “tag it” with a number (i.e., submission ID) that you will use later to match up with the HIPAA compliant data once it is back in your HIPAA compliant system
- that should do it!
Happy Holidays!
Thanks for outlining your use case so clearly,
Zapier,
Is there an update on HIPAA compliance certification? If not, please add my vote to the list.
Thank you,
William
Thanks for reaching out,
+1000
Currently I can only use Zapier in a very limited fashion due to it lacking HIPAA compliance. Don’t make me switch! Some sort of official statement on Zapier’s plans would be most helpful.
Hi there,
Hey there
I also work at a health tech startup that would use Zapier, that would benefit a lot if you were HIPAA compliant. Please add my vote to this thread.
Pls add my vote as well.
Hi there,
Any updates on this
am going to have to leave and love Zapier !
Thanks
Hey there,
It appears that with Zapier, most components if not all of the required and even most addressable requirements under HIPAA Security Rule are met.
https://www.hhs.gov/hipaa/for-professionals/privacy/special-topics/de-identification/index.html#standard
Any organization dealing with ePHI should also carefully consult with an attorney who understands software/tech and HIPAA/HITECH regulations.
All technical requirements aside, Zapier must also offer to execute Business Associate Agreements as well-- which they do not. Users should not believe that they can be HIPAA compliant on the simple basis that Zapier is not providing any “guarantee” and that the User would be fully responsible, as the requirement for a BAA is a clear requirement in order to meet the standards under HIPAA/HITECH.
Additionally, if Zapier was to learn you are using the system to handle ePHI, it would automatically have obligations as outlined by federal law, which likely would mean it would have no choice but to suspend your services and make a report of the violation to the Office of Civil Rights for the US Dept. of Health and Human Services.
The lack of Zapier (or any vendor for that matter) not signing a BAA and not officially allowing their system for use with ePHI, does not mean they are completely resolved of obligations under the law should they become aware of it’s use with ePHI.
Count us out too. We have very big campaigns to automate for and HIPAA compliant tools are the only way we will. Does anybody have an alternative to Zapier that is HIPAA compliant?
Count us out too. We have very big campaigns to automate for and HIPAA compliant tools are the only way we will. Does anybody have an alternative to Zapier that is HIPAA compliant?
Your only viable option is pretty much having an integration built between the two (or more) respective applications using their API’s you wish to integrate. We only use Zapier for non-HIPAA related matters, and even then due to Zapier costs and limitations in delays in tasks, some integrations a better done ourselves via those respective API’s.
Hi
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