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Why is Facebook Leads test not reading existing leads in form?

  • 26 August 2021
  • 3 replies
  • 93 views

I create a zap. I try do the test, and it’s no reading any leads, just dummy data, but there’s already leads on the form I’m choosing. Even if I do the whole zap with the dummy data, it’s now working. Help.

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Best answer by AndrewJDavison_Luhhu 27 August 2021, 08:23

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3 replies

Userlevel 7
Badge +14

Hi @Yurian 

Try turning the Zap ON and testing, then check your Zap Runs: https://zapier.com/app/history/

Userlevel 7
Badge +10

Hi @Yurian 

There can be lots of reasons for this - usually due to improperly set permissions in Facebook.

This article details some of the common issues and how to troubleshoot:

https://zapier.com/help/doc/common-problems-facebook-lead-ads#im-receiving-new-leads-in-facebook-but-my-zap-is-not-running

 

If you’ve tried everything in that articles and are still having issues, reach out to support. You can open a ticket here: https://zapier.com/app/contact-us

Thank you, understood,will be doing that.