Why are jpg/png files converting to txt documents?

  • 30 June 2022
  • 2 replies

I upload a .jpg/.png image but I receive a .txt document instead and have no idea why/how the file conversion is happening.

Please help!

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2 replies

Userlevel 7
Badge +14

Hi @dpzapper 

Good question.

How to use files in Zaps:

Please post screenshots with how your Zap step is configured in order for us to have context, thanks.


Userlevel 7
Badge +9

Hey @dpzapper Checking in to see if you were able to sort this one out! If not, are you able to send a screenshot of how you have your action step mapped, specifically showing the attachment/file field? From there, we should be able to identify why this isn’t working and what changes you’ll need to make. 

Also want to give a shout to the article Troy sent along as that can be very helpful in learning how best to work with files within your Zaps!