Our account has not been active for a year, but my billing info - as the design vendor for the client - was used for an annual renewal. How is it possible that there is a non refundable policy? You also can’t delete billing info without putting new billing info in. You can’t call Zapier, nor the does the contact@ email work anymore. I’m pissed and want answers and trouble shooting solutions Zapier.
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Hi
I’m really sorry to hear about this billing issue. I can understand how frustrating it must feel, especially since you haven’t been actively using the account.
I can see you’ve already reached out to our Support team - that’s the best path forward here since billing and account related issues need to be handled by them directly. Your ticket has been routed to the Billing & Accounts team and they’ll follow up with you as soon as they can.
I realize this isn’t the immediate resolution you were hoping for, but you’re in the right hands now. In the meantime, if you run into any Zap-related questions or troubleshooting you’d like a hand with here in Community, I’d be glad to help. 🙂
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