When Airtable record is changed add updated info to FreshDesk ticket

  • 30 January 2022
  • 1 reply

Userlevel 1

Is it possible to set up a Zap so that, when a record in Airtable is changed, that info is sent over in the created/modified ticket on Freshdesk?

Background: Many of our clients are manually entering/adding data, or may only be changing pieces of data in a record as opposed to the whole record. Is it possible to add to a ticket that shows not only “Hey, X record was changed” but “Hey, X record was changed, and here’s the specific fields X, Y, Z that got changed and what their new values are” ?


Since it would just be adding a reply to the ticket, I wouldn’t even mind if it added a new reply for each modified field. If it’s not possible that’s also fine, just looking to streamline things a bit more on my end if possible. Thanks for your help!



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1 reply

Userlevel 7
Badge +14

Hi @Toast 

You’d need to configure a Last Modified field in Airtable for each field you want to track/trigger.