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I have created a ZAP that pulls the ticket info from Helpspot, adds it to Trello and adds checklists to the card in Trello. 

 

I want to use an agent that if a task is completed, it writes back to Helpspot with the label, not the ID. I am not sure how to get the display label to feed back.

 

Any help would be appreciated.

Sahil

Hi ​@Sahil-ISA 

Make sure to log the Helpspot Request ID into a custom field on the Trello Card.

 

Try these Zap steps:

  1. Trigger: Trello - New Label Added to Card
  2. Action: Helpspot - Update Existing Request
    1. Map the Helpspot Request ID for step 1

 

 

Hi Troy,

Thank you!

Let me give it a shot.

Sahil

Hi ​@Sahil-ISA,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi Jammer, 

Thank you for the follow up. 

I have it on my calendar to work on it this week.

I will reach out if I have any challenges. 

Thank you again,

Sahil

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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