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Question

Using Zapier to send automated emails for upsells on Thrivecart

  • December 10, 2024
  • 3 replies
  • 34 views
S

I have set up Zapier to send automated emails when someone purchases our upsell on Thrivecart. 

 

I have the upsell set up as a bump on my main product checkout page. I have the option to click the toggle to add the bump to their order as pictured below.

After you complete your order, another screen will pop up asking if you would like to purchase the upsell.

The issue I am running into is that the Zap is only being triggered when someone purchases from the popup screen and not when someone purchases from the toggle option as pictured above.

Is there a way to trigger the automated email to be sent out for both options for purchasing, as most people choose to purchase from the toggle.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • December 10, 2024

Hi there ​@Source One's Bliss,

I've looked into this for you and would like to ask a few questions to rule out some possibilities that could result in the bump purchases not triggering the Zap. 

  1. Are you using PayPal (or some other intermediary payment portal) to route the payments? 

According to ThriveCart Support, if a user is routing their Product Payments through a PayPal portal and their IPN settings are not pointing to the right place, it would block ThriveCart's ability to notify a third-party app like Zapier of a Product Purchase via their API.
 
In short, PayPal IPN has to send a ping back to ThriveCart to change various Order statuses on their side. Those, in turn, generate notifications to third parties. If the IPN isn't set up to ping ThriveCart, they can't ping Zapier to trigger these Zaps. 

  1. Also, would it be possible to test if creating a "Test" cart (so not Live) for a test purchase in ThriveCart would trigger the Zap? 

I'll keep an eye out for your response, please feel free to ask if you have any further questions.

S

Thank you so much for your help! 

We do offer paypal as an option, but we offer stripe payments as well and it seems that it is not sending for either payment when purchasing from the toggle option. 

I have tried live sales as well as several “test” carts and I am getting the same results every time. 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • December 11, 2024

Hi ​@Source One's Bliss,

Thanks for the update here.

You mentioned that you have the option to toggle to add the bump to their order. ThriveCart has a Bump Purchase trigger, could you please try using that trigger and check if the Zap will trigger?

0c41000fc2c7d50e29798f5b1cfaa062.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

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