Hi @LiamStu 

Good question.

In order for us to have full context, please post detailed screenshots with how your Zap steps are configured along with a specific examples so we can see what data is being used, thanks.

Hey @LiamStu! I’ve created a similar workflow to this one. Once you test the trigger of your Zap, the output from the chat will be returned as a field. You can then use that field in an email action to dynamically update the content within the email, each time the Zap runs. 

Give that a go and if you run into any issues along the way, sharing some screenshots of your Zap configuration as Troy suggested will enable us to continue helping out here.