Question

Urgent - FB Leads Not Triggering

  • 2 June 2020
  • 1 reply
  • 193 views

Userlevel 1

Hi there,

I’m doing a FB Lead Form to Zoho Campaigns zap. Every time a new lead is added, it should add them to a list in Zoho.

All the permissions are set (see pics below). I’m getting a connection when do tests through Zapier.

Leads Access
 
Mange page
Manage ad account
Zapier Integration Access
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​​​​

But the leads are not being added to Zoho - it’s not firing. This is from the Lead Ads testing tool: 

However, in the Leads Setup page, it says Zapier is connected:

 

This is urgent - can you please help me figure out the problem? Thanks.


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1 reply

Userlevel 7
Badge +12

Hi @bribolt It looks like you have the relevant permissions in terms of individual access, but you also need to make sure that Zapier has CRM access in Facebook Lead Ads. 

 

This help guide explains all of the relevant permissions, including where to find the CRM access setting: How to reset Facebook Lead Ads permissions