Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi!

I’m having a problem with setting up a zap which would update or add a custom property to Klaviyo contact triggered by a property change in Hubspot.

Previously I was using a “Add new susbcriber” action, built up a new list and added the property as a first step in the list flow when the subscriber was added. However I need to make sure that a contact can be added to my loop several times.

Does “add new susbcriber” action for Klaviyo also update the subscriber if it’s already in the list?

The other solution I was thinking about is to first use “Find a subscriber” action, which finds the right contact or adds the contact if it’s not found. And after that use “Update a subscriber” action to update the custom property. But I don’t understand what I should but in the required “Subscriber” field as the “Find a subscriber” step does not have an output for some contact info such as email.

 

 

Or is there any other solution for this use case: Customer support manually updates a property in Hubspot regarding a customer order status. Then Custom property is added or updated in Klaviyo and an e-mail loop for customer is sent out. At the end of the loop the same custom property is changed or removed from the contact profile in Klaviyo and the customer can enter the loop again when the same property is changed in Hubspot by customer support.

 

Thank you for your help!

Hi @Elsavie 

Good question.

Try these Zap steps.

  1. Trigger: HubSpot
  2. Action: Klaviyo - Find/Create Subscriber
  3. Action: Klaviyo - Update Subscriber
    1. Map the Klaviyo Subscriber ID from step 2

 

 

Hey there, @Elsavie! I wanted to check in and see if you were able to get this sorted using Troy’s recommendations?

Keep us posted - we’d love to know! 🤗

I just wanted to drop in a see how you got on with Troy’s recommendation here, @Elsavie?

 

Just to clarify, you’re on the right path using the Find or Create subscriber, then Update subscriber actions. The Find or Create subscriber step will have a subscriber ID field output, that’s the one that you need to use as the custom value in the Subscriber field in the Update Subscriber step. 

 

Let us know if you need any more help with this one :) 

Terms & Conditions