Skip to main content
Question

Update Zapier Community profile

  • February 5, 2026
  • 1 reply
  • 19 views

When I click log in to community I am automatically logged in and have the incorrect display name and I have no idea what email address is associated. I see no way to discover the email associated, much less update it. My zapier account is under XXX@XXXXXXXX.com (WXX CXXXXXXXX) and the community account should be the same. Can someone please help with this. I found an article from 5 years ago with this same issue that was no longer allowing replies. How is this disconnect still present after 5 years? 


Side note: Why is live chat unavailable on the day I paid $300 to upgrade my account specifically for the access to live chat?

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • February 6, 2026

Hi ​@Freeman Corbin! 👋

Happy to help get your account’s username updated. You’ll need to email community@zapier.com directly from the email address associated with your Zapier account. In the email, just let us know what your username currently is and what you would like to change it to and we’ll be happy to get it updated.

Side note: Why is live chat unavailable on the day I paid $300 to upgrade my account specifically for the access to live chat?

Which plan did you upgrade to? Live chat is available users on a Professional plan 2,000 tasks and higher.

If you’re running into any trouble with your Zaps in the meantime, just let me know and I’ll happy to lend a hand 🙂