Hi there,
Does anyone know if Zaiper supports Update Agent in Zendesk when a new agent is created? I see “Update User in Zendesk” but not agent. When a new agent is created in Zendesk through our SSO integration, I would like to run a Zaiper job to set their alias to “OurCompanyName Support”. This ensures that our agents full name and personal work email is not exposed to the customer when replying to tickets in Zendesk.
We can have our agents set the alias manually during the on-boarding process but I would like to remove this unnecessary step and fix it through automation.
Thanks
Best answer by rly
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