Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • Update adalo user record when new record in airtable has been created shows "Not found"

Hi Friends,

I’m trying to create a paywall system within Adalo, and have set up a few zaps to help do this. 

Someone signs up for an account in Adalo, they go to the first page, click on a button to go to an external stripe checkout page.

When a new payment is made, the stripe payment is recorded in Airtable. 

When a new stripe payment has been recorded, there is another zap that takes that information and updates the user information in Adalo. For this particular zap I have a “find” action which tells Zapier to “find the correct record” to update with new info. Step 1 and 2 of this zap are working well, but at step 3 Zapier shows ‘The app returned "Not Found".’ I’ve checked that my fields are mapped correctly and that all required fields are filled in properly. 

Can anyone help with this? Any pointers would be so appreciated. 

Thanks in advance!

Best, 
Christina 

Hi @ChristinaC, thanks for stopping by the Community!

 

Am I correct in thinking that your ‘find’ step is to find the record in Airtable? If so, there are a couple of ways that you can troubleshoot this depending on how the search action is set up. If you’re searching by a field and value (the fields highlighted in the image below) then double check that the record your looking exactly matches the search and is in the Base and Table specified

 If you’re using the Airtable Search formula, the best thing to do is to test the formula in Airtable and when you know that it works you can paste it into the Zap. 

 

If that doesn’t help get to the bottom of things, you might need to contact the Support team (using the Get Help form) as they will be able to take a closer look at both your Zap and your table with you. We can’t dig too far into things in the Community to make sure that your data is kept safe and private. I hope that helps!

Terms & Conditions