Hi @villalobos!

This is definitely an unusual error and not one that I’ve seen before. I had a quick check across our known issues and this didn’t come up so the best thing to do is to contact the Support Team so that they can take a look at your Zap logs to hopefully get to the bottom of things. You can do that using the Get Help form.

Hey @villalobos! It looks like you were able to reach out to our support team and that they located the issue, so I’m going to post their reply here for anyone else following along:

I took a look at the Zap and checked the connection on the account's app page. I found this connection issue:
 

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Several reasons can prevent Zapier from communicating with your WooCommerce site. Here are some links that you can go through from WooCommerce's help documents:
 

• Check information about security plugins: https://docs.om4.io/woocommerce-zapier/plugin-compatibility/#security-plugins
• If using WordPress multisite, review this FAQ: https://docs.om4.io/woocommerce-zapier/faq/#can-i-use-wordpress-multisite
• Review the Compatibility Issues suggestions: https://docs.om4.io/woocommerce-zapier/troubleshooting/#compatibility-issues
• Use detailed logging to determine the reason for the authentication failure: https://docs.om4.io/woocommerce-zapier/troubleshooting/#using-detailed-logging-to-determine-the-reason-for-an-authentication-failure

 
For this matter, I do recommend contacting WooCommerce Help Support to look at the setup of the WooCommerce account: https://woocommerce.com/document/how-to-get-help/.

The support team dont answer my mail

Hi @villalobos!

I can see that our Support Team did reply to your message about this, I’m sorry that it hasn’t reached your inbox. Can I ask you to please check your spam/junk folder to see if the email is there? If you can’t see it, please search ‘zapier.com’ in your emails to see if that finds it. If you still can’t see the email, it’s best to check with your email provider or IT department (if you have one) to see the email is being filtered before it reaches your inbox. 

In the meantime, Jesse has shared the most relevant part of their reply to you, so hopefully that will help you to move forward with your Zap. Thanks!