I am creating a new Jira issue from an O365 email. For the Description field I am using the Email body which has HTML Tags. Here is my experience:
|Pass HTML email body direct to the Jira Description||All HTML markup is visible (very messy)|
|Use Text formatter to remove HTML Tags||Looks great in Zapier, but in the Jira the new lines are removed. Everything appears on one line!|
|User formatter to replace new lines with either \\ or \n, (trying both markdown and standard formatting values),||Either \\ or \n is visible in the description, all on one line again!|
|Use Text formatter to convert the HTML to markdown||The description is created with all Markdown visible.|
It looks like Jira is trying to do some form of predictive formatting, as some email bodies (stripped of HTML) used to create the Jira description do show up with line breaks, but these breaks have big spaces (multiple empty lines added for every new line), which is almost as bad. If I edit the description from within the Jira issue, just touching the text causes the whole field to collapse down to one line again.
Has anyone else encountered this and is there a workaround?
Best answer by SamBView original