Dear Zapier Support,
I am writing under the UK Consumer Rights Act 2015 to request an immediate refund for an unwanted subscription charge and closure of my Zapier account.
I have been unable to access my account to cancel or manage billing. Despite this, I was still charged for a service I could not use or control. Under UK consumer law, digital services must be provided with reasonable care and access; customers must also be given a fair opportunity to cancel and obtain a refund when access or cancellation is prevented.
Zapier’s blanket “no-refund” policy appears inconsistent with UK law, which allows consumers to withdraw from digital service contracts when consent has not been properly obtained or when continued billing occurs without reasonable access or notice.
I therefore request the following:
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A full refund for the latest charge on my account.
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Immediate cancellation and closure of my Zapier subscription.
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Written confirmation that no further payments will be taken.
Please treat this as a formal consumer complaint under UK jurisdiction. If I do not receive a satisfactory response within 14 days, I will escalate the matter to my bank under Section 75 of the Consumer Credit Act 1974 and file a report with Citizens Advice and Trading Standards.
Yours faithfully,
I have tried all your likns and as you are aware there is no option for cancellation try it and publish how you dit it
It is shamefull that you are unable to conduct an ethical business