Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I have tried about 100 things and I continue to get an error for my find record step and/or update record step. 

 

Scenario: Someone attends a Zoom meeting. So I have used Zoom New Participant Joined Webinar or Meeting and then broken it into paths based on them joining. Let’s take October for this example. 

 

I then use a Salesforce Find Record step (10), looking up by the campaign member and campaign ID via email. 

 

(Screenshot shows test data) When I use real data, it is still giving me an error saying the email is not in the correct format. 

 

After that, I am using the Salesforce Update Record step, to update Campaign Member status. 

 

What am I missing here and why can’t I get it to work?

Hi ​@workinmamaxoxo 

See screenshots below.

You need to map the Salesforce Record ID from the related Find Record step.

 

OBSERVATIONS

 

​@workinmamaxoxo 

For us to have more info about the error for the Salesforce Find Record step, post screenshots showing the encountered error from the Zap step.

 

For the Search Operator, you likely want to change that to: AND

So that the first AND second field search values have to be found in order to return an existing Salesforce Record ID.

 

​@Troy Tessalone ok the AND statement helped fund the record, but now getting this error on the Updating Record step. I used the Campaign Member ID from step 2. I don’t get an error if I use email for Record to Update, however, I can’t specify which campaign I want to update the status for...

 

 

​@workinmamaxoxo 

TIP: Click field labels to see tooltips with more info about expected values and formats.

 

In Zap step 10, you are using this Salesforce Object: Campaign Member

In Zap step 11, you are using this Salesforce Object: Campaign Member Status

Those have different Salesforce Record IDs.

 

You will need to find/map the correct Salesforce Object Record ID to correct the Zap step error.


Salesforce is highly customizable so you may have to work with your Salesforce Admin to understand which Salesforce Object/Record to use.
 

 

​@Troy Tessalone - AHHH that’s it! It’s working :) Thank you so much for you help on this. I have been spinning my wheels trying to get a campaign status updated.

Terms & ConditionsAccessibility statement