Trouble finding the field for the cancel date of a subscription
Hello everyone,
Small context : my trigger is when a subscription is cancelled in stripe, in this case I want to send the data of this cancellation in airtable, I can get the creation date but not the cancellation date, any idea how to find it ?
All I can find is the “Ended at” which is not a real date…
Thanks for your answers !!
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Hey @Impala,
Welcome to the Community!
I looked at the screenshot, and it seems like the “canceled date” is being returned as a Unix timestamp. I suggest adding a formatter step after the trigger to convert Unix to a readable date.
Here’s an in-depth tutorial on how to do that:
Please give that a try, and let us know how it goes!
Thanks!
Hello @ken.a,
The formatting works well thanks, the output corresponds to the real date but when testing the action to enter the data in airtable, the date of churn is not taken into account and does not appear. Do you have any idea what this could be? Thank you for your answer
Hey there @Impala,
Thanks for giving that a try, and I’m glad it works well!
Before we dig deeper into this, to ensure that we have sufficient context, kindly share detailed screenshots of the Zap History data IN/OUT of the Airtable step. Please don’t/blur out include any personal information in the screenshot.
Thanks!
Hi @ken.a ! Thanks for responding,
Here is my data of the airtable step : all entries work except "Date churn”. Is this the data you need ? Thanks again
Hi @Impala,
I appreciate the screenshot, but it’s not quite the screenshot that I was looking for. I apologize for the confusion. The Data IN/OUT of the Zap should be located in your Zap History: https://zapier.com/app/history
Please include the whole sectionof the latest Zap Run in the screenshot as well. Here’s an example:
There is the screen : the churn date (which one is formatted) doesnt even appear...
Thanks !!!
Hi @Impala,
Thanks for the screenshots!
Based on my observation, it is possible that you are using an older version of Airtable. If you are seeing a version number alongside the app name, it may indicate that you are running an outdated version of the application.
Could you please try changing the Airtable app to the latest version? Here’s how:
Turn off the Zap.
Click on the “App & event” section of the action step.
Click on “Change”.
Search for Airtable.
Select Airtable tagged as “Latest”.
Publish the Zap, and trigger it.
Please give that a try, and let us know how it goes!
Thanks!
Thanks you @ken.a , I tried but It doesn't work, I have the impression that the output of the formatted date is not transmitted to airtable.
Im sorry to take your time.
Hey there @Impala,
No worries at all!
Thanks for giving that a try. One possible reason here is that the “Date churn” field on your Airtable only accepts a certain format of date. Could you please try changing the “To Format” field in the Formatter step, and match the format to the “Date creation” field.