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Question

Teams and Solar Winds

  • 16 June 2022
  • 1 reply
  • 13 views
S

Hello so I was wondering with Microsoft Teams has anyone tied it into Solar Winds Service desk? Maybe have it so if someone does @Support it would create a incident automatically but dont know if this work to well any ideas? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

GetUWired
Userlevel 7
Badge +12

Hi @SpencerToohey 

Teams has a Zapier integration. You can find all available triggers here: https://zapier.com/apps/microsoft-teams/integrations 

SolarWinds also has an integration: https://zapier.com/apps/samanage/integrations 

You could likely do something with the following

Trigger: New Channel Mention
Action: Create Incident

You could also try… 
Trigger: New Channel Message
Action: Create Incident 
where when someone posts in a specific channel an incident is created. Or you could put a filter between trigger & action to only continue if the message contains @Support 

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