Hello so I was wondering with Microsoft Teams has anyone tied it into Solar Winds Service desk? Maybe have it so if someone does @Support it would create a incident automatically but dont know if this work to well any ideas?
Question
Teams and Solar Winds
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+12- Zapier Solution Partner
Hi
Teams has a Zapier integration. You can find all available triggers here: https://zapier.com/apps/microsoft-teams/integrations
SolarWinds also has an integration: https://zapier.com/apps/samanage/integrations
You could likely do something with the following
Trigger: New Channel Mention
Action: Create Incident
You could also try…
Trigger: New Channel Message
Action: Create Incident
where when someone posts in a specific channel an incident is created. Or you could put a filter between trigger & action to only continue if the message contains @Support
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