Hi @AgnesLP 

Try this Zap action: Tawk.to - New Chat Started

Hi @AgnesLP,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi @AgnesLP 

Try this Zap action: Tawk.to - New Chat Started

This hasn’t worked for me - Is there another solution?

Hi @question123.,

We only have few triggers for Tawk.to and Troy’s recommendation is the only trigger that happens when a chat is sent by visitors. You can contact Zapier support by this link: https://zapier.com/app/get-help to request for this feature to be added in the future for Tawk.to.

So there is currently no solution to the ‘offline message’ and pushing that information into Salesforce

Hi @question123.,

Yes, but you can request for that feature to be added by contacting our Zapier support. Since it was not available as of the moment.