[zapier wouldn’t allow us to post if we put anything in the post title about false info on task usage, etc.]
After weeks and weeks of sending screenshots and detailed info to “support,” Zapier finely admitted that their “held zaps banner” and their task usage reports both provide inaccurate info.
We had to increase our subscription (give Zapier more money!) based on the numbers Zapier was showing us...come to find out they are false, and Zapier knows it...but based on our experience, they are working harder to hide this from customers than to fix it or to make it up to us after we gave them more money.
It all started when we found some held zap and task usage numbers that just didn’t add up. So we contacted “support” who has done little more than try to get us to give up and go away as we went back and forth for 5+ weeks. Just about every reply from “support” was from a new person and there was very little evidence that new person had read or understood what we’d written or even looked at screenshot evidence.
Finely, after weeks and weeks of our time and persistence, Zapier finally admitted that they know they give customers false info about zap and task usage. See Screenshot below.
We have followed up numerous times and have yet to hear from anyone at Zapier who can give us any info about how they will make this up to us. The latest we heard from them was yesterday that they were “conducting a more in-depth investigation,” and today we got an email that our case would be closed--still no resolution.
It’s hard to see this as anything more than a scheme to get more money out of customers. We’re definitely looking into other services and would not recommend Zapier to anyone given how our long, frustrating, and fruitless experience with “support” has been, as well as how they know they’re lying to customers and aren’t doing anything to make it up to us or even have at eta for when these known issues will be fixed.
