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Best answer

Synch SLA between Salesforce Service Cloud and Jira Service Desk

  • April 30, 2020
  • 2 replies
  • 284 views
J

2 Questions:

  1. Is it possible to synch the create date/time of a support case created in Salesforce Service Cloud with the Jira Service Desk Issue if it is escalated up.  We need to find a solution to synch the SLA times between the 2 systems for continuity of meeting SLAs.
  2. We are anticipating roughly 300 escalations per month - if understanding the pricing correctly, the Starter package should cover this load if it is a one-to-one task, correct?

Best answer by Liz_Roberts

Hi @j.martini ,

Thanks for reaching out- happy to help!

Before we dig in too deep, am I correct that you are looking to integrate Salesforce Service Cloud with Jira Service Desk? If so, we currently do not have an integration with Salesforce Service Cloud. 

Let us know if that is not the integration you’re looking to use and we can help determine a workflow + tasks that would be involved to advise on which package would work best!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Liz_Roberts
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  • Liz_RobertsZapier Staff
  • Zapier Staff
  • Answer
  • May 1, 2020

Hi @j.martini ,

Thanks for reaching out- happy to help!

Before we dig in too deep, am I correct that you are looking to integrate Salesforce Service Cloud with Jira Service Desk? If so, we currently do not have an integration with Salesforce Service Cloud. 

Let us know if that is not the integration you’re looking to use and we can help determine a workflow + tasks that would be involved to advise on which package would work best!

J
  • j.martiniBeginner
  • Author
  • Beginner
  • May 6, 2020

That’s correct - thank you for the update @Liz_Roberts 

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