Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi Folks

I'd like to grasp how to set up a ZAP to ensure that whenever new comments are added to JIRA tickets, those comments get added to the corresponding HubSpot tickets.

Could someone guide me through the configuration process for this scenario?

Hi @Appu Murugan 

Try these Zap steps:

  1. Trigger: Jira Service Cloud - New Comment
  2. Action: HubSpot - Find Ticket
  3. Action: HubSpot - Create Engagement

 

 

@Troy Tessalone Is there a way to apply conditions to identify whether the comment is from the internal team or external team (customer)?

Hi there @Appu Murugan,

I’m jumping in to see if I can help!

I did some digging into our notes, and it seems like the account type data is able to be returned by the trigger. Have you tried using the account type data in your scenario?

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Terms & Conditions