Stripe Refund - CK Tag. Problem: No Customer Email to map

Question

I’m trying to make a zap that will send refund information from Stripe to ConvertKit.

Trigger: Refund on Stripe

Action: tag with ‘refund’ tag on CK

There’s a problem with the mapping. Zap will pull up a lot of Stripe info for a refund, but not the CUSTOMER info: Customer Description name], Customer Id, Customer Email.

These fields are present in the refund export I can get from Stripe, but Zapier won’t show them so I can map them.

I can get the name from another field, but for Refunds, it shows a lot of empty email fields, but won’t show me anything that actually HAS the email in it.

Any ideas?

Robin Edmundson · Accepted Answer

Thank you@Troy Tessalone! It took me a bit to figure out how to configure, but it totally works.I’m adding what I did below for anyone else who comes along and needs this.Trigger: Stripe RefundAction: Stripe Find ChargeStripe Charge ID: Map the Charge ID from the Refund info: 1. Charge IdAction: Send Tag to ConvertKitChoose your CK TAGEmail: Map email from the Charge ID info: 2. Customer EmailName: Map Customer name from Refund info: 1. Charge Billing Details NameOR from Charge ID info: 2. Customer DescriptionMap any other fields you want

Troy Tessalone · Answer

Hi @Robin EdmundsonGood question.If there is a Charge ID, then you can try to use this Stripe Zap action: Find Charge

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