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Stripe Refund -> CK Tag. Problem: No Customer Email to map

  • 31 January 2023
  • 2 replies
  • 39 views

I’m trying to make a zap that will send refund information from Stripe to ConvertKit.

Trigger:  Refund on Stripe

Action: tag with ‘refund’ tag on CK

 

There’s a problem with the mapping.   Zap will pull up a lot of Stripe info for a refund, but not the CUSTOMER info:  Customer Description name], Customer Id, Customer Email.   

These fields are present in the refund export I can get from Stripe, but Zapier won’t show them so I can map them. 

I can get the name from another field, but for Refunds, it shows a lot of empty email fields, but won’t show me anything that actually HAS the email in it. 

Any ideas?

 

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2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Robin Edmundson 

Good question.

If there is a Charge ID, then you can try to use this Stripe Zap action: Find Charge

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
R
Userlevel 1
Badge

Thank you @Troy Tessalone!  It took me a bit to figure out how to configure, but it totally works.  

I’m adding what I did below for anyone else who comes along and needs this.

 

Trigger:  Stripe Refund 

Action:  Stripe Find Charge 

  • Stripe Charge ID:  Map the Charge ID from the Refund info:  1. Charge Id

Action: Send Tag to ConvertKit

  • Choose your CK TAG
  • Email:  Map email from the Charge ID info:  2. Customer Email
  • Name: Map Customer name from Refund info:  1. Charge Billing Details Name 
    • OR from Charge ID info:  2. Customer Description
  • Map any other fields you want
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