I’m looking to create a zap that recognizes when a stripe subscriber moves from a cancelled to active state.
This is so that I can show them as an active customer in activecampaign - for new customers I can use the “new subscription” status, but when someone was previously cancelled it does not register as new.
How can I create a zap that only fires only when someone changes from cancelled to active?
Best answer by SamB
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+9
Hi
You should be able to trigger that using Updated Subscription trigger. While I’m not 100% sure on that but it seems like that’s the option to use.
If this doesn’t work, you have to setup a zap with Webhook by Zapier and active a webhook in Stripe using API. There is a webhook for subscription resumed: https://stripe.com/docs/api/webhook_endpoints/create
Thanks Rob! It definitely involves updated subscription but the part I can’t figure out is how to trigger ONLY on the change from cancel to active, any insight on that part?
+11
Hey there
To determine whether the subscription was previously cancelled you’d need to see the information stored in the “previous_attributes” field. I did some checking and it seems we’ve got a feature request open for that field to be added to the Updated Subscription trigger so I’ve gone ahead and added your vote for that.
I can’t make any promises at to when that previous_attributes field would be added but we’ll notify you by email the minute it is!
In the meantime, it looks like the only way to access that previous_attributes field would be by using a webhook as per Rob’s suggestion.
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