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Question

Slack Trigger on New Multi-DM Message

  • 5 February 2024
  • 6 replies
  • 36 views

According to the description in the Slack trigger for “New Message Posted to Private Channel” it should be capable of triggering off a multi-dm/group message. 

 


When I try to set this up, it’s unable to find any records from the specified multi-dm. It only generates a sample data return. I am obtaining the channel ID in Slack via the About section for a channel. I can use this same ID to trigger of an emoji reaction and I can see data. It just can’t see new post data.

 

 

Am I misunderstanding this feature or is something broken?

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6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @amour 

Try these tips:

Send a new message to the multi DM, then refresh the Zap trigger examples using the [Find new records] button.

Turn the Zap ON and test live, then check your Zap Runs for activity:

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hi @amour 

Try these tips:

Send a new message to the multi DM, then refresh the Zap trigger examples using the [Find new records] button.

Turn the Zap ON and test live, then check your Zap Runs for activity:

 

Thanks for the response. No new records are found. I have two records showing, the first is left over from a test where I switched the ID to a private channel and the latest is some sort of sample data set. 

I am going to create a new Zap and see if that changes anything. 
 

 

A

Still the same with a fresh Zap. Not able to retrieve any records. 

 

 

Troy Tessalone
Userlevel 7
Badge +14

@amour

Did you try this?

Configure the Zap, then turn the Zap ON and test live, and check your Zap Runs for activity: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

@amour

Did you try this?

Configure the Zap, then turn the Zap ON and test live, and check your Zap Runs for activity: https://zapier.com/app/history/

 

I did. It is not being logged in the history. 

Troy Tessalone
Userlevel 7
Badge +14

@amour 

You may want to try opening a ticket with Zapier Support for further help troubleshooting: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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