Hello was seeing if this is possible.
I'm looking for ideally both, a way to notify Slack when both ZenDesk Talk or Chat has a queue so we can alert certain team members to hop on and assists when queues are full.
I was able to get a confirmation that the Webhook is communicating between ZenDesk & Zapier, but don’t know how to proceed further.
I was given this information from another person for the next stepsbut not sure what to do here.
You need to poll the queue via a GET webhook and then add a Zapier Filter step to check the queue's value for call_waiting
(seems like the best value to query?) for your threshold.
-
Webhook:
GET /api/v2/channels/voice/stats/current_queue_activity
-
Filter:
IF call_waiting >= 50
-
Add steps here to notify Slack
Any help would be appreciated!