When I post a test message the icon that I created for the bot never shows up. Its stays empty, doesn't show zapiers logo as well.
I tried multiple times different icons and URLs and it stays still empty. :) Does anyone have the same issue? Would be so happy to get advise.
Best answer by andywingraveView original
The last time this happened was due to a Slack update.
Zapier has some incidents today but not sure if that’s related.
Mhhh ok but today slack is still not showing the icon after I tried it a few more times
@JKoe - Is this still persisting for you? Please clear your cache in Slack by doing: Help > Troubleshooting > Clear cache and exit
Please let us know if you still need help!
I’ve run into this a few times before. Have you checked that your syntax is correct. I believe you need to include the colons like :this: for example.
Let us know if it’s still happening with a screenshot of your set up and the resulting image in Slack please.
Another consideration is: If you remove a emoji from your Slack instance (or even remove the alias to an emoji) your bot icon will disappear or you’ll have the default icon for Slack in place of it. I found this out yesterday myself.