Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Sheets tracking email interactions

  • June 10, 2020
  • 1 reply
  • 143 views
A

Hello, 

I’m looking into CRM systems but actually i only really need one function - contact tracking. 

Is there a way that i can get Zapier to log the date of the last interaction from contacts in my gmail inbox? I want to be able see when my last interaction is with a client to remind me to go back and contact them. 

E.g. i’m manually updating a spreadsheet at the moment, but i want to automate this and the contact row updated each time there is a email from a certain address. 

 

Any help or direction would be gratefully received!

Thanks! 

Best answer by Danvers

Hi @Alexstan! Welcome to the Community!

It looks like you could do what you need with the following Zap:

  1. Gmail - New email
  2. Google Sheets - Lookup Spreadsheet Row (tick the box that will create a new row if one isn’t found)
  3. Google Sheets - Update Row

Step 2 of the Zap will either find the row of an existing contact in the sheet or, if it can’t find one, it will create a new one. 

 

In step 3, you can tell the Zap which row to update by choosing the option ‘Custom’ (instead of picking a row from the dropdown list). In that field, put the Row ID that step 2 found (or created) and then update the ‘date’ column with the date of the email. 

 

If you need any more details for this, let us know!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Danvers
Forum|alt.badge.img+12
  • DanversZapier Staff
  • Zapier Staff
  • 3731 replies
  • Answer
  • June 12, 2020

Hi @Alexstan! Welcome to the Community!

It looks like you could do what you need with the following Zap:

  1. Gmail - New email
  2. Google Sheets - Lookup Spreadsheet Row (tick the box that will create a new row if one isn’t found)
  3. Google Sheets - Update Row

Step 2 of the Zap will either find the row of an existing contact in the sheet or, if it can’t find one, it will create a new one. 

 

In step 3, you can tell the Zap which row to update by choosing the option ‘Custom’ (instead of picking a row from the dropdown list). In that field, put the Row ID that step 2 found (or created) and then update the ‘date’ column with the date of the email. 

 

If you need any more details for this, let us know!

Terms & ConditionsAccessibility statement