Hi @JamesJapp! 

Thanks for letting us know that you were able to connect your shared O365 email address using the workaround, great job!  

I also need that feature, please add me to the request as well

Hi @Moritz 

Welcome to the community! I’ve added your vote for this feature request, and we’ll send you an email once an update is available. Thanks!

Hey all! I wanted to pop in and share the good news that support for shared O365 mailboxes has been implemented!  

It’s possible you may be presented with an error message initially but re-authenticating should fix this up.

Thanks for your patience on this one! 

Hi @christina.d ! How? I just tried to add a connection but it does allow me to select which Shared Mailbox I want to add? Is there a “How To” somewhere?

Also interested in a How-To if available. I tried to set this up today and receive:

“Unable to send an email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.”

TIA!

This is awesome!

I can access the shared inbox (without having it’s password or using Email Parser).

@JamesJapp, @BBrown: If you set up the trigger in your Zap, choose your regular Outlook-account (which has access to the shared inbox). In the following “Set up trigger”, you can enter the email-address of the shared inbox. Then test. In my case, I had to reconnect the Outlook app with my regular Outlook-account (as an error message advised me and @christina.d mentioned) for the test to work. Fingers crossed it works for you!

Anyhow, I seem to only get the data of emails I send, not mails I receive there.

I tested thoroughly… Also I see test-data repeating if I “Load more” (the shared inbox is quite fresh). @christina.d: Shall I write support or would you prefer to debug here (Zap 163849389)?

These issues seem resolved a day later. Magic :)

Will the calendar of the Shared Inbox become available, too, @christina.d? Seems like I can only access my personal calendar in “Set up trigger” (at least when I chose “Calendar Event Start” in “Choose app & event”) :(