We have multiple Salesforce to (Jira Service Management) integrations Zaps in place at the moment. One thing that I feel is quite a straight forward action is to set the assignee of a Jira ticket when creating a ticket with Zapier but I am not getting that option.
I’m looking for a way to do this as we want to set the assignee based on a field in Salesforce.
The settings are:
- Trigger = Updated field on record in Salesforce
- Condition = If 2 fields are specifically set
- Action = Create request in Jira service management
Scenario: When a case is created in Salesforce, we user Zapier to create incident tickets in Jira and copy over contents of various fields from Salesforce to Jira. We want to set the assignee in Jira based on a “User Manager” field in Salesforce.
Best answer by SamBView original