Hi ​@plakin 

Something to check…

Add this Zap action: Jira - Find Issue

See if that returns the attachments.

Thanks for the response, Troy!

I’m looking for data from the ServiceNow side rather than the Jira side, but I did look at the ServiceNow equivalent of “Find Record.” I still don’t see any data related to attachments though. 

I could look at the attachment table and potentially reference the sys_id of the initial trigger record, but I’m new to Zap and I’m having trouble finding a utility that copies files. I was really hoping there was a pre-existing utility for ServiceNow attachments as that seems like that would be a very common/highly-requested thing.

​@plakin 

NOTE: Most Zap apps are created and managed by the app developer using the Zapier Developer Platform.

It’s not publicly indicated whether an app developer or Zapier managed a particular Zap app integration.

By my last knowledge there were under 500 of the ~8k Zap apps managed by Zapier, which are usually the largest/popular/critical Zap app integrations.

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible for context.

You can try reaching out to Zapier Support for possible guidance: https://zapier.com/app/get-help

You can try reaching out to ServiceNow Support for possible guidance.

​@Troy Tessalone Here’s an image of my zap

When a new Incident is generated in my PDI SNOW instance, it filters out a few assignment groups (ignore the Find Record, that was just me trying to find an action that could see the attachments). Python is then run to compare the assignment group against a database to find the right project key for when the Jira Issue is created in step 5. All of this seems to work fine, but I’m unable to capture the attachment from the record, which I added to the SNOW Incident as I was creating it (I’m just trying to capture existing attachments, this isn’t even related to keeping attachments synched later, which I’ll still need to figure out).

As you can see, the attachment field I found has no data, even though there is an attachment. I’m not sure there is a field I can use, I’m pretty sure the attachment is only symbolically linked to the Incident from the sys_attachment table. Still, I was hoping for some bit of information related to the attachments that I could build off of. As I mentioned in a previous post, I could probably search the sys_attachment table for the sys_id of the Incident to find attachments, I was just trying to see if something already existed before I tried something more complicated.

This is only an investigative spike to see if Zapier will work for our purposes. We already have a service we are looking at to replace our Integration Hub integration, but I was asked to investigate Zapier as a possible alternative to compare costs/capabilities.

​@plakin 

Seems like you may have to add additional Zap steps to lookup the associated attachments.

Yeah, I’m looking into a webhook for an API call right now. Appreciate the attempted assistance though!