Heres the rundown. I’m trying to set up a Zap that does the following:Trigger: New reaction added in Slack Action: Create Issue in Jira Action: Send a canned message within a thread or create one (if one does not exist) to the original message where the emoji reaction was added to. The problem: The canned message is being sent to the channel and not starting a threaded reply as specified. Any input is much appreciated!

Best answer

Send Slack canned message in thread from trigger (emoji reaction)

Userlevel 1

Heres the rundown. I’m trying to set up a Zap that does the following:

Trigger:
1. New reaction added in Slack
Action:
1. Create Issue in Jira
Action:
1. Send a canned message within a thread or create one (if one does not exist) to the original message where the emoji reaction was added to.

The problem: The canned message is being sent to the channel and not starting a threaded reply as specified. Any input is much appreciated!

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Best answer by Troy Tessalone 18 November 2020, 04:33

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Userlevel 7

+14

You need to use the Message Ts data point from the trigger step.

Userlevel 1

Got it, I’ll give it a try and let you know if it works out. Thanks for the reply, Troy!