Question

Send an email notification after a phone call has been received in Twilio

  • 5 July 2021
  • 1 reply
  • 24 views

Hi,

 

I am trying to figure out how I can send an email notification to a client after they have received a phone call from a Twilio number. 

 


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1 reply

Userlevel 7
Badge +9

Hi @PaulMeyers 

 

You can set this workflow:

  1. Trigger: Twilio > When a call is finished
  2. Action: Google sheet> Search email using phone number (you need to store contact’s phone number and email in a sheet or somewhere where Zap can find corresponding email for a phone number)
  3. Action: Email/Gmail/Outlook: Send an email to the contact

For more customization:

 

You can use “Webhook by Zapier” to generate a webhook URL and configure it with Twilio webhook. You can set it to trigger everytime a call ends. Read more here: https://www.twilio.com/docs/usage/webhooks/voice-webhooks