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Question

Samepage account expired

C

I am trying to connect Samepage and Smartsheet. Smartsheet connects fine, but I keep getting a message that my Samepage account is expired. It is not. I checked the login credentials, and they are correct. Suggestions?

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    6 replies

    nicksimard
    Forum|alt.badge.img+11
    • nicksimardZapier Staff
    • Zapier Staff
    • 2115 replies
    • June 9, 2020

    Hi @Cassandra :)

    We’d love to hear about how Samepage solved the issue, if they explained that to you. It might help others who run into this problem. Thanks!

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • April 8, 2020

    Hi @Cassandra Thanks for letting us know that the Samepage tech support team were able to resolve this. Did they explain what the issue was? Thanks!

    C
    • CassandraBeginner
    • Author
    • Beginner
    • 2 replies
    • April 7, 2020

    Samepage tech support resolved the issue. Thanks, anyway. :slight_smile:

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • April 7, 2020

    I’m sorry for the delayed reply on this @Cassandra! 

     

    It looks like we’ll need to take a closer look at this one so I've escalated this to the Support team. Someone will be touch via email to help you with it as soon as possible.

    C
    • CassandraBeginner
    • Author
    • Beginner
    • 2 replies
    • March 27, 2020

    Yes, I understand that. I have NEVER been able to connect Zapier to Samepage because I ALWAYS get that message. 

     

    Cassandra

    Liz_Roberts
    Forum|alt.badge.img+8
    • Liz_RobertsZapier Staff
    • Zapier Staff
    • 1366 replies
    • March 27, 2020

    Hi @Cassandra ,

    Thanks for reaching out! Sorry you’re running into this error message. 

    After a certain amount of time, your connection between Zapier and an app will expire. You will just need to reconnect the app via your Apps page following the below steps. 

    • Go to My Apps.
    • In the Reconnect Needed section, click Reconnect to reconnect a disconnected app account.
    • Follow the steps to reconnect the app account.

    Let us know if you run into any additional issues or have any further questions! Happy to help!

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