I’ve created a Zap with a ‘Find Record’ action in Salesforce. I have checked the box ‘Create Salesforce Record if it doesn’t exist yet?’. I would suppose that if a record is found based on my search value, no information is overwritten in Salesforce. However that seems to happen with my Zap.
For example: Name of existing contact in Salesforce is A B. With my zap i want to input new info from my webshop. A customer with the name D B (for example the husbadn) places an order and uses the same email that’s already known in Salesforce. As a result the name of my existing contact changes to A B.
Is this normal behaviour for this action? Is there a way to avoid it?