About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • Salesforce “Could not create record of the “Task” object: We're not able to use this object type” error
Question

Salesforce “Could not create record of the “Task” object: We're not able to use this object type” error

  • 19 October 2021
  • 2 replies
  • 560 views
R

Hi everybody,

 

This is my first post on this forum and I hope I will lucky and find the help that I need :grin:

 

I’m trying to build a pretty simple task in the idea but I fail to find the object to create in my target app.

My task is the following :

Every month create a custom task in an account in Salesforce.

This custom task is like to log a call (same place and same sort of action) in the activity panel but i don’t find the right object to use for this purpose. There is a bench of objects and the only one who seems to be the right is Task but it return the following error :

 

So my answer is :

What is the object to use to create or update a record that is a custom task?

Is it Task and in this case I need to contact the support or is it an other?

 

Thanks for those who will read me and for your feedback.

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

@Rodrigue

Try opening a ticket with Zapier Support about this issue: https://zapier.com/app/get-help

 

Wondering if it’s related to Deduplication Rules in Salesforce or other Salesforce Settings.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Rank
Userlevel 7
Badge +11

Hey @Rodrigue,

Thanks for reaching out about this and welcome to the Community! :)

It should be possible to update task objects using the Create Record or Update Record Salesforce actions. It can sometimes be caused by the deduplication settings in Salesforce as Troy mentioned. But I’ve also seen this sort of error in the past when there are extra fields present on the step being tested.

In which case removing the extra fields will get rid of the error. You can find out more about extra fields and how to remove them here: Why is there a section called “Extra Fields” on my Zap action?

That said, if there aren’t any extra fields on the step then it may be best to reach out to our Support Team. They’ll be able to inspect the error logs for the Zap to get further details as to what is causing that error. 

Please do keep us in the loop on how you get on! 

Terms & Conditions