About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Salesforce connection using Connected App instead of User

  • 2 December 2022
  • 2 replies
  • 387 views
Guillaume Loubier

Hello community,

I’m brand new here on Zapier and I’m wondering if there’s a way to connect to different apps by not using user credentials?

It’s usually best practice to use Connected Apps instead of Integration user when configuring integration  so I would have though Zapier would support that

 

As for my use case, I will be integrating Salesforce Cases with Azure DevOps Work Items. 

So regarding Azure, I would also havd use an Access Token and not my credential there

 

so anyone here knows if Salesforce Connected App can be used to integrate with ZAP

icon

Best answer by Danvers 5 December 2022, 11:47

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Danvers
Userlevel 7
Badge +12

Hi @Guillaume Loubier, welcome to the Community!

I’m afraid that the short answer here is no, you can’t connect Salesforce to Zapier using a connected app/API key type connection. You need to use a user’s log in credentials. 

I’m sorry that this isn’t ideal for you. I know that some people will create a fake user account in Saleforce to connect to Zapier so they know that all of the actions are coming from one account. I hope that helps and I’m sorry there’s not a way to connect in the way that you’d prefer!

Guillaume Loubier

Thanks @Danvers for the quick answer! That’s what I was thinking already, good that you confirmed!

Yup, we’ll use an Integration user for it since there’s no better way

Terms & Conditions